- Mail room Management
- Fresh proposals / Account opening data entry
- Document verification – KYC checks and Policy application
- Applicant query handling – Voice and non Voice
- Cheque Book Dispatch
- Bulk letter generation
- Transaction advice generation
- Statement generation & dispatch
- Cards / Statements / Cheque books returned mail tracking & re-dispatch
- Customer Query / Grievances Handling – Voice and Non Voice
- Back Office transaction Processing / Account Maintenances
- Account Reconciliations
- Outbound Tele calling - Telemarketing/Tele Verification/Satisfaction Surveys
- MIS Generation
- Archival Data Capture
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